Refund Policy – Bercom

Bercom LLC · New Mexico, USA

Payments via Stripe & Payoneer

Support: Mon–Fri, 9:00–18:00 MT

Section 01

Overview

At Bercom LLC ("we," "us," or "our"), we pride ourselves on delivering high-quality web design, brand identity, and social media management services. Because our services involve dedicated time, custom creative labor, and specialized strategy, we have established the following Refund and Cancellation Policy.

Section 02

Custom Web Design & Brand Strategy

Due to the nature of custom digital and creative services, time and labor cannot be returned. Our refund policy on project-based work is strictly defined:

✓Upfront Deposits: A deposit is required to secure your place in our production schedule and begin visual discovery or design work. Once work has commenced, this deposit is 100% non-refundable.
✓Mid-Project Cancellations: Written notice is required. You will be billed for all work completed up to the cancellation date at our standard rate. If completed work exceeds the deposit value, an invoice for the balance will be issued.
✓Completed Projects: No refunds are issued on completed websites, brand assets, or final deliverables once the final payment has been made and the project has been handed over or launched.

Section 03

Monthly Retainers & Social Media Management

For ongoing services such as our "Ongoing Studio" social media management, website maintenance, or continuous marketing support:

✓Cancellation Notice: Clients may cancel their retainer at any time with at least 30 days' written notice before the next billing cycle.
✓Prorated Refunds: We do not offer prorated refunds for mid-month cancellations. Service continues and scheduled content will be delivered until the end of the current paid billing cycle.

Section 04

Accidental Charges & Billing Errors

If you believe you have been billed in error — for example, a duplicate charge on a retainer invoice — please contact our support team immediately. Verified billing errors will be refunded in full to the original payment method within 5–10 business days.

Section 05

Dispute Resolution & Chargebacks

We ask that clients contact us directly to resolve any concerns before initiating a chargeback with their bank or card issuer.

Please note: Initiating a chargeback for services rendered without prior communication is a violation of our Terms of Service. In the event of an unwarranted chargeback, we will submit all project agreements, creative proofs, communication records, and proof of delivered work to the payment processor to dispute the claim.

Section 06

Client Responsibilities

Delays caused by the client — such as failure to provide required copy, assets, approvals, or platform access — do not constitute a breach of contract on our part and do not entitle the client to a refund.

Projects paused by the client for more than 45 days may be subject to a reactivation fee before work can resume in our studio schedule.

Section 07

Contact Us

If you have questions about this policy or need to discuss a cancellation, please reach out directly:

Bercom LLC Email: help@bercom.art
Phone: (302) 450-5467
1209 Mountain Road Pl NE, Ste N
Albuquerque, NM 87110, USA

Need to discuss a refund or cancellation? We respond within 24 hours on business days.

Contact Support →

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