Terms of Service

Overview

Welcome to Bercom. These Terms of Service ("Terms") govern your access to and use of bercom.art and all services provided by Bercom LLC ("we," "us," or "our"). By accessing our website or engaging our services, you agree to be bound by these Terms.

Services Provided

Bercom specializes in custom web design, brand identity creation, and social media management. The specific scope of work, deliverables, and timelines will be outlined in a separate proposal, invoice, or Statement of Work (SOW) provided prior to the start of any project.

Client Responsibilities

To ensure timely project delivery and effective social media management, the client agrees to:

• ✓ Provide all necessary access to current platforms (domain registrar, hosting, CMS, social media accounts) as required
• ✓ Supply required digital assets (copy, proprietary images, specific branding guidelines) in a timely manner, unless asset creation is explicitly included in the SOW
• ✓ Provide prompt feedback and approvals during designated revision stages or content reviews

Payment Terms & Billing

Payments are processed securely via Stripe or Payoneer. Our billing terms are as follows:

• ✓Deposits: Projects require an upfront, non-refundable deposit (typically 50% of the total project cost) before work commences, unless otherwise stated in your proposal.
• ✓Final Payment: The remaining balance is due upon project completion, prior to final handover of assets or live launch.
• ✓Late Payments: We reserve the right to pause work, delay content posting, or withhold final deliverables if invoice payments are delayed beyond the agreed payment date.

Refunds & Cancellations

Because our services involve dedicated time, strategy, and custom creative development:

• ✓Initial Deposits: Once work has commenced or strategy sessions have been conducted, the deposit is strictly non-refundable.
• ✓Mid-Project Cancellations: Either party may cancel with written notice. The client will be billed for all work completed at our standard rate, or the deposit will be forfeited — whichever is greater.
• ✓ We do not offer refunds on completed projects or active social media management cycles.

For full details, see our Refund & Cancellation Policy.

Intellectual Property

Upon final payment in full, the client assumes full ownership of the final website and specific digital branding assets created for their project.

Limitation of Liability

Bercom LLC strives to deliver high-converting designs and engaging social media strategies. However, we do not guarantee specific financial results, follower growth targets, or website traffic outcomes.

Revisions & Scope Creep

Each project includes a defined number of revision rounds as specified in your proposal. Requests for additional features, pages, extra content deliverables, or major design changes outside the original Statement of Work will be treated as scope creep and quoted separately before any additional work begins.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of New Mexico, without regard to its conflict of law provisions. Any disputes arising from these Terms shall be resolved in the courts of New Mexico.

Contact Us

If you have any questions or concerns regarding these Terms of Service, please reach out: